Terms of service

ShineGuard – Terms of Service

Last Updated: February 8, 2026

Welcome to ShineGuard ("we", "us", "our", or "Company"). These Terms of Service ("Terms") govern your access to and use of the ShineGuard website (the "Site"), as well as any purchases, products, services, content, or features provided through or in connection with the Site.

By accessing, browsing, or using the Site, or by making a purchase, you expressly acknowledge and agree to be bound by these Terms. If you do not agree to these Terms in their entirety, you must immediately cease all access and use of the Site.

1) Contact Information

For any questions, support requests, legal notices, or general inquiries, please contact us at: support@shineguard.co

2) Eligibility and Permitted Use

  • Age Requirement: By using this Site, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction), or that you possess legal parental or guardian consent to use this Site.

  • Compliance: You agree to use the Site strictly in accordance with all applicable local, national, and international laws and regulations, and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of the Site by, any third party.

3) Modifications to the Terms and the Site

  • Amendments: We reserve the right, at our sole discretion, to update, modify, or replace these Terms at any time. The "Last Updated" date at the top of this page reflects the most recent revisions. Your continued use of the Site following the posting of any changes constitutes binding acceptance of those updates.

  • Site Changes: We reserve the right to modify, suspend, or discontinue any aspect, feature, or service of the Site at any time, without prior notice, subject to applicable law.

4) User Accounts, Security, and Electronic Communications

If the Site requires or permits the creation of a user account:

  • Account Security: You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for any and all activities that occur under your account.

  • Accuracy: You agree to provide accurate, current, and complete information during the registration process and to keep such information updated.

  • Electronic Communications: By using the Site, you consent to receive electronic communications from us related to your transactions and account management (e.g., order confirmations, shipping updates, operational notices).

5) Orders, Availability, and Pricing

  • Order Acceptance: The placement of an order on the Site constitutes an offer to purchase. An order is deemed accepted by us only after we transmit an official confirmation email (such as a shipping or payment confirmation). We reserve the right to accept or decline orders at our sole discretion.

  • Inventory & Errors: Products may be subject to limited availability. While we strive for accuracy, the Site may contain typographical errors, inaccuracies, or omissions related to pricing, descriptions, or availability. Subject to applicable law, we reserve the right to correct any errors and to cancel or amend an order if any information on the Site is inaccurate, or in cases of suspected fraud.

  • Pricing Modifications: Prices, promotions, and specifications are subject to change without prior notice. Applicable taxes, import duties, or shipping fees will be calculated and displayed at checkout based on your location and governing laws.

6) Payments, Verification, and Fraud Prevention

  • Third-Party Processors: All payments are processed via secure, third-party payment gateways and billing service providers.

  • Fraud Screening: We reserve the right to conduct validation checks and risk assessments, and we may restrict, suspend, or cancel transactions if we detect potential fraud, unauthorized use, or payment risk.

  • Chargebacks: In the event of a chargeback or payment dispute, we reserve the right to withhold shipment or suspend services until the matter is fully investigated and resolved, to the maximum extent permitted by applicable law.

7) Shipping, Delivery, and Risk of Loss

  • Estimated Timelines: Shipping and delivery windows displayed on the Site are estimates only and do not constitute guaranteed delivery dates.

  • Accuracy of Details: You are responsible for providing precise and accurate shipping details. Incorrect or incomplete addresses may cause significant delays or non-delivery, for which we shall not be held liable.

  • Transfer of Risk: Title to the products and the risk of loss or damage pass to you upon our delivery of the items to the carrier or to the delivery address you provided, unless non-waivable statutory consumer laws in your jurisdiction dictate otherwise.

7.1) Overseas Fulfillment and Warehouses

ShineGuard products may be fulfilled and dispatched from international warehouses, logistics centers, or suppliers located outside of your destination country (including locations outside the United States). By placing an order, you explicitly acknowledge and agree that your products may be fulfilled via international logistics.

International shipments may experience variable transit times, customs inspections, and may be subject to import duties, customs tariffs, or clearance fees upon arrival. Unless explicitly charged and collected at checkout, all such fees are the sole responsibility of the customer.

8) Returns, Cancellations, and Refunds

Our comprehensive Return and Refund Policy is published on the Site and is incorporated into these Terms by reference. In the event of any direct conflict between these Terms and the Return and Refund Policy, the provisions of the Return and Refund Policy shall govern all matters regarding returns and refunds.

9) Product Usage and Disclaimers

  • Safe Consumption: You are solely responsible for the safe and proper handling, storage, and usage of the products purchased from the Site, strictly following any provided instructions, labels, or manuals.

  • No Professional Advice: Products and information on this Site are provided for general consumer purposes only and do not constitute medical, legal, or professional advice.

  • Illustrations: Product images, videos, and demonstrations on the Site are for illustrative purposes only. Actual products may vary slightly in appearance or packaging, to the extent permitted by applicable law.

10) Intellectual Property Rights

All intellectual property rights in and to the Site, its design, layout, infrastructure, and all content (including but not limited to text, graphics, logos, images, video clips, data compilations, software, and code) belong exclusively to us or our licensors. You are strictly prohibited from copying, reproducing, distributing, modifying, reverse-engineering, or commercially exploiting any part of the Site without our prior, express written consent, except as permitted by mandatory law.

11) User-Generated Content (Reviews, Comments, Uploads)

If you post, submit, or upload content to the Site (including product reviews, testimonials, photos, videos, or messages):

  • Warranties: You represent and warrant that you own or possess the necessary rights to such content and that it does not infringe upon the intellectual property, privacy, or publicity rights of any third party.

  • License Grant: You hereby grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, host, reproduce, modify, publish, and display such content for operational, marketing, and promotional purposes, subject to applicable privacy regulations.

  • Moderation: We reserve the right, but assume no obligation, to monitor, edit, or remove user content at our sole discretion if we deem it offensive, misleading, unlawful, or violative of these Terms.

12) Prohibited Activities

You are strictly prohibited from using the Site to:

  • Engage in any unlawful, fraudulent, or malicious activities, or attempt to impersonate another person or entity.

  • Disupt, disable, or overburden the infrastructure of the Site, bypass its security measures, or introduce viruses, malware, or malicious code.

  • Infringe upon our intellectual property rights or the rights of any third party.

  • Scrape, harvest, or collect personal data or contact information of other users without authorization.

We reserve the right to terminate or restrict your access to the Site immediately if we suspect a violation of these prohibitions.

13) Third-Party Links and Services

The Site may contain hyperlinks or integrations with websites, services, or resources operated by third parties. We do not endorse, control, or assume any responsibility for the content, privacy policies, terms, or business practices of such third parties. Your interactions with third-party services are entirely at your own risk.

14) Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SITE, ITS CONTENT, AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

     

  • COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

     

  • COMPANY DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

THESE DISCLAIMERS DO NOT AFFECT MANDATORY STATUTORY CONSUMER RIGHTS THAT CANNOT BE WAIVED UNDER APPLICABLE LOCAL LAW.

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • IN NO EVENT SHALL COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SITE, THESE TERMS, OR THE USE OF OR INABILITY TO USE THE PRODUCTS.

  • IN ALL CIRCUMSTANCES, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF THESE TERMS OR YOUR USE OF THE SITE AND PRODUCTS SHALL NOT EXCEED THE ACTUAL AMOUNT PAID BY YOU TO US FOR THE SPECIFIC ORDER OR SERVICE GIVING RISE TO THE LIABILITY, OR $100 USD, WHICHEVER IS GREATER.

16) Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorney's fees) arising from: (i) your violation of these Terms; (ii) your unauthorized or improper use of the Site or products; or (iii) your violation of any third-party rights, including intellectual property or privacy rights.

17) Suspension and Termination

We reserve the right, without liability and at our sole discretion, to suspend or terminate your account or your access to all or part of the Site at any time, for reasons including but not limited to a breach of these Terms, suspected fraudulent activity, or for routine maintenance and security purposes. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) shall remain in full force and effect.

18) Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

18.1) Informal Dispute Resolution

Before initiating any formal legal proceeding, you agree to first contact us in writing at support@shineguard.co. You agree to provide us with a period of thirty (30) calendar days to work in good faith to resolve the dispute amicably through informal negotiations.

18.2) Binding Arbitration

To the maximum extent permitted by applicable law, any dispute, controversy, or claim arising out of or relating to these Terms, the Site, or your purchase of products, which cannot be resolved informally, shall be settled by final and binding arbitration administered by a recognized arbitration body (such as AAA or JAMS). The arbitration shall be conducted in the English language (unless otherwise reasonably selected by us), and shall be governed by the Federal Arbitration Act (FAA) of the United States.

18.3) Exceptions

Notwithstanding Section 18.2, either party may bring an individual action in a small claims court, provided the claim qualifies for such jurisdiction. Furthermore, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or prevent unauthorized use of the Site.

18.4) Class Action Waiver

YOU AGREE THAT ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS UNLESS EXPLICITLY AGREED OTHERWISE.

18.5) Arbitration Opt-Out Right

You have the right to opt out of the binding arbitration provision. To do so, you must send an email to support@shineguard.co within thirty (30) days of your first use of the Site or your first purchase (whichever occurs earlier). The email must include the subject line "Arbitration Opt-Out", your full name, email address, and a clear statement declaring your intent to opt out of binding arbitration.

19) Governing Law and Jurisdiction

These Terms, and all claims or causes of action arising hereunder, shall be governed by, construed, and enforced in accordance with the laws of the United States, including federal laws and the laws of the State of Delaware, without regard to its conflict of law principles. If the arbitration provision is deemed inapplicable or unenforceable to a specific dispute, such dispute shall be filed exclusively in the state or federal courts located in the United States, unless mandatory local consumer protection laws require otherwise.

20) General Provisions

  • Severability: If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

  • No Waiver: Our failure to enforce or exercise any right or provision of these Terms shall not constitute a waiver of such right or future enforcement.

  • Entire Agreement: These Terms, together with our Privacy Policy, Return and Refund Policy, and any other legal notices published on the Site, constitute the entire agreement between you and the Company regarding your use of the Site and supersede all prior understandings.