ShineGuard – Return and Refund Policy

Last Updated: February 8, 2026

This Return and Refund Policy ("Policy") explains how you can request a return or a refund for purchases made on the ShineGuard website (the "Site"). By making a purchase on the Site, you expressly acknowledge and agree to be bound by the terms and conditions outlined in this Policy.

1) Contact Information

To initiate a return or request a refund, please contact our customer support team at: support@shineguard.co

2) 30-Day Return Window

We operate a 30-day return policy. This means you have exactly thirty (30) calendar days from the date you received your item to submit a formal request for a return.

3) Eligibility Criteria for Returns

To qualify for a return and subsequent refund, the item must strictly meet the following conditions:

• Condition: The item must be in the exact same condition that you received it—unworn, unused, unwashed, and unaltered.

• Packaging: The item must be returned with all original tags attached (if applicable) and in its original, undamaged product packaging.

• Proof of Purchase: The return must be accompanied by a valid receipt, invoice, or alternative proof of purchase (such as your official order number).

4) How to Initiate a Return

To begin the return process, please send an email to support@shineguard.co containing the following details:

• Your official Order Number.

• Full Name and the email address associated with the placement of the order.

• A clear reason for your return request.

• If applicable/requested: High-quality photographs or video footage of the item and its packaging.

Upon receiving and reviewing your request, we will provide you with specific return instructions and the appropriate return shipping address. Please note that items sent back to us without prior authorization and official instructions will not be accepted, and no refund will be issued for such items.

5) Return Address and International Logistics

ShineGuard operates a global supply chain. Depending on the specific product and the original fulfillment location, certain returns may need to be shipped to a warehouse or supplier located outside of your destination country. We will provide the exact, designated return address and relevant customs instructions once your return request is approved.

6) Return Shipping Costs and Fees

Unless explicitly stated or agreed otherwise by us in writing:

• Customer Responsibility: All return shipping fees, costs, and liabilities are the sole responsibility of the customer.

• Original Shipping Fees: Original shipping charges, handling fees, or priority shipping costs paid at the time of purchase are non-refundable.

• Cash on Delivery (COD): We do not accept return packages shipped via Cash on Delivery (COD) or any other unpaid shipping methods. Such packages will be rejected.

• Defective Items: In cases involving damaged, defective, or incorrect items (see Section 7), we may, at our sole and reasonable discretion and in accordance with applicable governing consumer laws, cover the return shipping costs or offer an alternative remedy.

7) Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you find that the item is defective, damaged during transit, or if you received the incorrect item, you must contact us immediately—ideally within seventy-two (72) hours of delivery—at support@shineguard.co. Please include descriptive text and clear photo/video evidence so that we can assess the issue and rectify it promptly.

8) Non-Returnable and Exempt Items (Exceptions)

Returns, exchanges, or refunds will not be authorized for the following categories:

• Items that show clear signs of use, have been damaged while in the customer's possession, or are not in their original condition.

• Items returned without their original tags, original packaging, or missing proof of purchase.

• Any items explicitly marked or designated on the product page as "Final Sale", "Non-Returnable", or "Clearance".

• Gift cards, digital vouchers, or downloadable software products.

• Due to hygiene, health protection, and safety standards: personal care items, cosmetics, or intimate goods that have been unsealed or used (where applicable).

If you are uncertain whether a specific item is eligible for a return, please contact our support team prior to shipping the item back.

9) Exchanges

The fastest and most efficient way to ensure you get the desired item is to return the original item you have (subject to approval). Once your return is accepted, you may proceed to make a separate, new purchase for the new item. If you prefer a direct exchange, please specify this in your initial request, and we will attempt to facilitate it based on real-time inventory availability and logistics.

10) Inspection Process and Refunds

Once your return package is delivered to our designated facility, it will undergo a thorough inspection. We will subsequently notify you via email regarding the approval or rejection of your refund based on the item's condition.

If your refund is approved, it will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days. Please note that banking institutions and credit card issuers may require additional processing time to post the transaction to your account.

If more than fifteen (15) business days have elapsed since we officially approved your refund and you have not yet received the credit, please contact us at support@shineguard.co.

11) Partial Refunds and Rejections

ShineGuard reserves the right to issue a partial refund or completely reject a refund request if:

• The item is returned in a non-sellable condition or shows signs of wear and tear.

• The item is missing original parts, accessories, or components for reasons not due to our error.

• The return failed to comply with the eligibility windows or terms outlined in this Policy.

12) Customs, Import Duties, and Local Taxes

For international shipments, your order may be subject to local customs duties, import taxes, tariffs, or brokerage fees levied by the destination country. Unless explicitly charged and collected at checkout, all such fees are the sole responsibility of the customer. To the maximum extent permitted by applicable law, any customs duties, taxes, or clearance fees paid to third parties or government authorities are non-refundable by ShineGuard.

13) Amendments to This Policy

We reserve the right to modify, amend, or update this Policy at any time at our sole discretion to reflect changes in our legal obligations or operational practices. The "Last Updated" date at the top of this document will indicate when the latest revisions were made. We encourage customers to review this Policy periodically.